Introduction
Valley Comfort Heating & Air ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information that you voluntarily provide to us when you:
- Fill out a contact form on our website
- Request a service estimate or appointment
- Subscribe to communications from us
- Communicate with us via email or other channels
The types of information we may collect include your name, email address, phone number, mailing address, and details about the services you are interested in.
How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to your inquiries and provide customer service
- To schedule and deliver HVAC services
- To send you service reminders, estimates, and invoices
- To send promotional offers and updates about our services (with your consent)
- To improve our website and customer experience
- To comply with applicable laws and regulations
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (e.g., scheduling software, payment processors)
- When required by law or to respond to legal processes
- To protect the rights, safety, or property of Valley Comfort Heating & Air, our customers, or others
Data Security
We implement reasonable technical and organizational measures to protect the personal information we collect. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may adjust your browser settings to refuse cookies, although this may affect certain features of the website.
SMS & Text Message Communications
If you provide your mobile phone number and opt in, Valley Comfort Heating & Air may send you SMS or text messages for customer care, informational, account-related, and promotional or marketing purposes. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at bryan@valleycomfortheatingair.com.
We do not sell or share your mobile phone number with third parties for their own marketing purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Mobile information will only be used in accordance with this Privacy Policy and applicable laws. Your consent to receive SMS messages is not a condition of purchase.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us at bryan@valleycomfortheatingair.com.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Valley Comfort Heating & Air
1813 Ferdinand Court
Santa Rosa, CA 95404
bryan@valleycomfortheatingair.com